سياسة الاستبدال والاسترجاع

🔁 Return and Refund Policies

Refund Policy.

we are committed to offering quality products and services. We know that inconveniences may arise, and in those cases, we seek to provide solutions to satisfy our customers. This compensation policy establishes the cases in which www.chopligne.com  may offer compensations and the types of compensation available.

1. Conditions for Requesting a Refund

Customers can request a refund in the following cases:

- Defective or damaged product : If the item received has manufacturing defects or has been damaged during shipping. 

- Incorrect product : If the item received does not match the order placed. 

- Product not received : If, for any reason, the order does not arrive at the specified address within the estimated delivery time. 

2.  Deadline for Requesting a Refund

To be eligible for a refund, you must request it within [ 20 days ] from the date of delivery of the product. After this period, the possibility of a refund is not guaranteed.

3. Refund Request Process

To initiate a refund request:

1. Contact Customer Service: Send us an email to [ www.chopligne.com  ] or use our contact form on the website. Include in the message:

   - Order number 

   - Detailed description of the problem 

   - Photographs or evidence of the defect or error (if applicable) 

2. Case Review: Our team will review your request and check if you meet the requirements of the refund policy. You will receive a response within [ At least 24h / maximum 48h ] .

4. Refund Approval

If your refund request is approved: 

- Refund method: The amount will be refunded through the same payment method used in the original purchase. 

- Refund time : Once approved, the refund will be processed and should reflect in your account within [ maximum 24h ] .

5. Special Conditions

- Shipping costs: In the case of defective or incorrect products, our store will cover the return shipping costs. In other cases, the shipping costs will be borne by the customer.

- Sale or clearance products : Products purchased on sale or clearance cannot be refunded unless they are defective or damaged. Refunds for change of mind are not accepted.

- Returns of physical items : for some refunds, it will be necessary to return the product to the address provided. The product must be returned in its original packaging and without signs of use.

6.Exceptions to the Refund Policy

Refunds will not be provided in the following cases:

- Customized or made-to-order products.

- Personal hygiene products, cosmetics, or other products that cannot be returned for health or safety reasons. 

- Items showing signs of misuse or abuse. 

7. Exchanges and Cancellations

If you wish to modify or cancel an order, please contact us within the first [10 hours] after making the purchase. Cancellation is not guaranteed if the order has already been processed. 

8. Contact

If you have questions or wish to exercise your privacy rights, you can contact us through:

- Email: www.chopligne.com 

- WhatsApp Phone : 066666666650